Simple, Transparent Pricing

One fee.
No surprises.

Closer operates on a single, flat platform fee — applied to every transaction processed through the platform. No monthly subscriptions, no setup charges, no hidden costs.

Payments Powered by Stripe No Monthly Fee
Closer Platform Fee
20%
of every transaction

Closer retains 20% of every Subscriber payment processed through the platform. The remaining 80% is distributed to the Creator (minus applicable Stripe processing fees), per the payout schedule agreed between the Creator and their Agency.

No setup fee No monthly subscription No hidden charges Stripe-powered payouts Real-time earnings dashboard
Role Breakdown

How Each Role Interacts with Billing

Pricing applies differently across each tier of the Closer hierarchy. Here is exactly what each role pays, earns, and controls.

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Tier 01

Agency

Agencies manage Creator rosters and receive consolidated earnings reporting. Agencies do not pay a platform fee directly — the fee is deducted at the transaction level before Creator payouts are calculated.

Billing Details
  • No direct platform fee charged to the Agency
  • Set payout split percentages for each Creator
  • Consolidated revenue dashboard across all Creators
  • Agency-level Stripe account for fund management
  • Downloadable transaction reports for accounting
  • Cannot alter the 20% Closer platform fee
Tier 02

Creator

Creators set their own subscription pricing for Subscribers. After the 20% Closer platform fee and Stripe processing fees are deducted, the net amount is paid out to the Creator on the agreed schedule.

Billing Details
  • Retain 80% of gross Subscriber payments (before Stripe fees)
  • Set your own subscription tier pricing
  • Real-time earnings & payout visibility
  • Stripe Connect payouts on agreed schedule
  • Request early payout (subject to Agency approval)
  • Platform fee of 20% applied to every transaction
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Tier 03

Subscriber

Subscribers pay the price set by the Creator for each subscription tier. There are no additional platform fees charged to Subscribers — what you see is what you pay. Billing is recurring and fully managed via Stripe.

Billing Details
  • Pay only the Creator's stated subscription price
  • No hidden Closer fees added to Subscriber bills
  • Recurring billing managed securely by Stripe
  • Cancel anytime — no cancellation penalties
  • Receipts and billing history via Stripe Customer Portal
  • Subscription payments are non-refundable (see Refund Policy)
Example Calculation

How a $100 Transaction Flows

A worked example showing exactly how revenue is split on a $100 Subscriber payment — including the platform fee, Stripe processing, and Creator net payout.

Transaction Breakdown
Based on a $100.00 Subscriber subscription payment
Live Stripe Processing
Line Item Rate Amount Recipient
Subscriber Payment $100.00
Closer Platform Fee 20% − $20.00 Closer
Stripe Processing Fee* 2.9% + $0.30 − $3.20 Stripe
Creator Net Payout ~76.8% $76.80 Creator

* Stripe processing fees are standard Stripe rates (2.9% + $0.30 per successful card transaction for US cards) and may vary by card type, currency, and country. Stripe fees are deducted by Stripe directly and are not controlled by Closer. The Creator net payout figure above is an illustrative example. Actual payouts depend on current Stripe fee rates and any Agency-Creator payout split agreements.

Refund Policy

Clear, Stripe-Compliant Refund Terms

Closer's refund policy is designed to be fair to all parties while maintaining compliance with Stripe's requirements and applicable consumer protection laws.

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Subscription Refunds

Subscription payments are generally non-refundable once a billing period has begun and content access has been granted. Exceptions apply in the following circumstances:

  • Technical failure prevented content access for the entire billing period
  • Duplicate charge caused by a verified platform or Stripe error
  • Fraudulent transaction reported to and confirmed by Stripe
  • Applicable law in the Subscriber's jurisdiction mandates a refund right

Cancellation Policy

Subscribers may cancel their subscription at any time. Cancellation stops future billing immediately. No partial-period refunds are issued for the current billing cycle. Access continues until the end of the paid period.

  • Cancel anytime via the Subscriber account dashboard
  • No cancellation fee or penalty applied
  • Access continues through end of current billing cycle
  • Renewal will not occur after cancellation is confirmed
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Chargeback & Dispute Handling

Closer takes payment disputes seriously. All chargebacks are reviewed using Stripe Radar and Closer's internal fraud tooling. Repeat chargeback activity may result in account suspension.

  • All disputes handled through Stripe's dispute resolution process
  • Closer cooperates fully with Stripe and card issuers
  • Evidence of content access and consent submitted on behalf of Creators
  • Fraudulent chargeback patterns result in account review
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Platform Fee on Refunds

When a refund is issued, the Closer 20% platform fee portion of the refunded amount is returned to the Subscriber along with the Creator's 80%. Stripe's processing fees are generally non-refundable by Stripe.

  • Full gross amount refunded to Subscriber when applicable
  • Creator's earned portion is clawed back proportionally
  • Stripe processing fee refund subject to Stripe's fee return policy
  • Refund processing time: 5–10 business days depending on issuing bank
Compliance

Built for Regulatory Compliance

Closer is architected to meet the compliance requirements of operating a creator monetization platform — from age verification to financial regulation.

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Identity Verification (KYC)

All Creators must complete identity verification before going live. Verification is conducted via our compliance partner, meeting Know Your Customer (KYC) standards required for payout processing.

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Age Verification

Closer enforces mandatory age verification for both Creators and Subscribers accessing age-restricted content, compliant with applicable regulations including 18 U.S.C. § 2257 record-keeping requirements.

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PCI-DSS Compliance

All payment processing is handled exclusively by Stripe, a PCI-DSS Level 1 certified provider. Closer never stores, transmits, or has access to raw card data.

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GDPR & CCPA

Closer complies with applicable data privacy laws including GDPR (EU) and CCPA (California). Users have the right to access, correct, and delete their personal data. See our Privacy Policy for full details.

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Tax Reporting (1099-K)

Creators earning over applicable IRS reporting thresholds will receive a 1099-K from Stripe. Creators are responsible for their own tax obligations. Closer does not provide tax advice.

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OFAC & Sanctions Screening

Closer screens all new Agencies and Creators against OFAC sanctions lists and other applicable watchlists as part of onboarding. Accounts matching restricted parties will be declined.

FAQ

Frequently Asked Questions

Everything Agencies, Creators, and Subscribers commonly ask about pricing and billing on Closer.

The 20% platform fee is Closer's charge for providing the infrastructure, payment processing facilitation, compliance tooling, dashboard, and support services that power the platform. It is deducted automatically from every Subscriber payment before the Creator's net amount is calculated. For example, on a $100 transaction, Closer retains $20 and the remaining $80 (minus Stripe fees) is paid to the Creator.
No. Closer does not charge Agencies or Creators any monthly subscription, setup, or access fees. The platform is entirely performance-based — Closer only earns when you earn. The 20% fee is the sole Closer charge and applies only to processed transactions.
Subscribers pay only the subscription price set by the Creator — there are no additional Closer fees added to the Subscriber's bill. Applicable taxes may be added at checkout depending on the Subscriber's jurisdiction. The 20% platform fee is absorbed from the Creator's earnings, not charged on top of the Subscriber price.
Creator payouts are made via Stripe Connect to the Creator's connected bank account. Payout frequency is set by the Agency-Creator agreement (weekly, bi-weekly, or monthly are common options). Stripe's standard payout timing applies, which is typically 2 business days for US bank accounts after funds are available. Creators can view pending and completed payouts in real time on their dashboard.
Subscription payments are generally non-refundable once a billing period has started and content access has been granted. Refunds may be issued in limited circumstances: verified technical failures that prevented all access, duplicate charges, confirmed fraudulent transactions, or where applicable law mandates a refund. If you believe you qualify for a refund, contact Closer support with your transaction details.
When an approved refund is issued, the full gross amount (including the 20% Closer platform fee) is returned to the Subscriber. The Creator's net payout for that transaction is clawed back proportionally. Stripe's processing fee is subject to Stripe's own refund policy and may not be returned in all cases. Closer does not profit from refunded transactions.
The standard Closer platform fee is 20% and applies uniformly to all accounts. Enterprise arrangements for agencies with significant volume may be discussed with the Closer enterprise team. Contact us directly to explore whether a custom arrangement is available for your agency's scale.
Yes. Closer reserves the right to modify the platform fee with a minimum of 30 days' written notice to all affected Agencies and Creators. Notice will be sent to the registered email address on file and displayed within the platform dashboard. Continued use of the platform after the notice period constitutes acceptance of the revised fee.
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No setup fees. No monthly charges. 20% platform fee on transactions only.